Refund policy

Change of Mind

If your product is faulty, damaged, or not as described, you may be eligible for a refund, replacement, or repair. If the product is faulty, we cover return shipping costs.

 

Faulty or Defective Products

If your product is faulty, damaged, or not as described, you may be eligible for a refund, replacement, or repair. If the product is faulty, we cover return shipping costs.

For minor defects, we may offer a repair or replacement instead of a refund. If a replacement is unavailable, we will provide a full refund.

 

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or offer refunds on:

• Used pet accessories (unless faulty)
• Custom-made or personalized products
• Sale or clearance items

 

How to Request a Return

Contact us at rollingruff@outlook.com within 60 days of receiving your order.

Provide proof of purchase and images of the issue (if applicable).

We will review your request and arrange a replacement or refund if eligible.

 

Refund Processing Time

Refunds are processed within 7–10 business days after receiving the returned item and issued to the original payment method.

 

I need more help

Get in touch with us and let us know if there is anything we can do for you.